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F.A.Q
Yes, we ship to all lower 48 states. For Alaska and Hawaii, please contact us for a custom shipping quote.
We offer free standard shipping on all bike orders over $1,000 within the continental USA.
Orders are typically processed within 2-3 business days. Shipping usually takes 5-10 business days depending on your location.
We primarily use Fedx, DHL and UPS for bike deliveries to ensure your order arrives safely.
To ensure safe transport, bikes are shipped 85-95% assembled. You will need to install the front wheel, handlebars, and pedals.
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to monitor its progress.
Please inspect the box upon arrival. If there is visible damage, note it on the delivery receipt and contact us immediately with photos.
Yes, for your protection, all bike deliveries require an adult signature upon arrival.
No, due to the size of the packages, we cannot ship bikes to P.O. Boxes or military APO/FPO addresses.
We can only change the address if the order hasn’t been processed yet. Please contact our support team ASAP.
Yes, we only sell 100% authentic bikes sourced from authorized distributors with original serial numbers.
Each product page includes a size chart. If you are between sizes, we generally recommend sizing down for better control.
Yes, all new Trek bikes come with the original manufacturer’s limited warranty.
Most high-end mountain bikes do not include pedals, allowing riders to choose their preferred clip-in or flat pedal system.
Range depends on terrain and assist level, but typically you can expect 2-5 hours of ride time per charge.
The motors are water-resistant and designed for trail riding in wet conditions, but they should not be submerged in water.
Yes, we carry replacement batteries and range extenders for most e-bike models we sell.
Most performance mountain bikes do not have kickstand mounts to maintain frame integrity, but universal options may work.
Most of our high-end bikes are tubeless-ready. They ship with tubes, but valves and sealant are often included or sold separately.
You will typically need a set of Allen keys (4mm, 5mm, 6mm), a pedal wrench, and a tire pump.
We accept all major credit cards (Visa, Mastercard, AMEX) via PayPal.
Yes, our website uses SSL encryption and industry-standard security protocols to protect your data.
Yes for local order only, we partner with Affirm to offer flexible monthly payment plans for qualifying customers.
Sales tax is calculated based on your shipping address and state regulations.
For orders of 3 bikes or more, please contact our sales team for a custom quote.
You can enter your discount code at the checkout page before finalizing your payment.
This often happens due to a mismatch in the billing address or a daily spending limit. Please contact your bank first.
No, we do not store your full card details. All transactions are handled by secure third-party processors.
Our online system only accepts one card per transaction.
Yes, we value your service. Please contact us with proof of ID to receive a special discount code.
We offer a 60-day return policy for used and unused items in their original packaging.
Please email our support team with your order number to receive a Return Authorization (RA) number.
Returns on bikes may be subject to a 15% restocking fee unless the return is due to our error.
Yes, customers are responsible for the cost of return shipping for large items like bikes.
We only accept returns for bikes in “like-new” condition. Bikes with visible wear or trail dirt cannot be returned.
Once we receive and inspect your return, refunds are processed within 1-5 business days.
Yes, as long as the bike is unused. You will be responsible for shipping costs both ways.
Bikes must be returned in the original bike box to ensure safe transport. We cannot accept returns in non-standard packaging.
All items marked as “Clearance” or “Final Sale” are not eligible for return or exchange.
Orders can be canceled within 12 hours of placement. If the order has already shipped, it must follow the return process.
Yes We are an offline and online-focused retailer to keep our prices low.
For regular riders, we recommend a professional tune-up every 6 months or after every 500 miles.
Yes, digital gift cards are available on our website in various denominations.
Use low-pressure water, a soft brush, and bike-specific soap. Avoid high-pressure washers on bearing areas.
Yes, they are designed for outdoor use. However, avoid deep puddles and never use a power washer on the electronics.
You can register your bike directly on the manufacturer’s website using the serial number located under the bottom bracket.
We can recommend local bike shops in your area that offer professional assembly services.
We do not recommend mounting child seats directly to carbon frames as it can cause structural damage.
Store the battery in a cool, dry place at about 50-70% charge. Avoid leaving it in freezing temperatures.